A complaints mediation service for everyone involved in sport and recreation in Aotearoa New Zealand, from grass roots to elite.
The Sport and Recreation Complaints and Mediation Service (SRCMS) is now part of the Sport Integrity Commission Te Kahu Raunui.
The service is a safe and independent way for anyone engaged in sport and active recreation to lodge a complaint, issue or dispute and have it resolved in a timely manner. The service is free and is open to anyone involved in high performance sport as well as community sport and recreation.
The service is wholly independent of Sport NZ, High Performance Sport New Zealand and all other sporting bodies, clubs and organisations.
What does the service do?
The service can assist individuals with a complaint or dispute in connection with sport or recreation in Aotearoa New Zealand. When an issue is raised, individuals will be provided with information on the dispute resolution options available to them, and if appropriate, will be offered early facilitation or mediation. There is no obligation to proceed with the resolution services recommended.
What kind of complaints are handled?
To access the service, you just need to have a complaint or dispute in connection with sport or recreation. All sorts of different complaints and disputes arise in connection with sport and recreation. Here are some examples:
- a complaint about on or off field behaviour of a coach, volunteer, parent or sportsperson;
- a complaint about club management, culture, or a policy;
- a complaint of wrongdoing by a volunteer, coach, individual team member or their parent;
- complaints of bullying, harassment, or discrimination;
- a dispute about inappropriate use of social media in a sporting setting.
Submitting a complaint?
Visit the Making a Complaint page on the Sport Integrity Commission website for more information.
