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Frequently asked questions


How do I avoid catching the Coronavirus?

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathrooms, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitiser with at least 60% alcohol. (HPSNZ utilises ‘Zoono’)
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid animals (alive or dead), animal markets, and products that come from animals (such as uncooked meat).

What are the symptoms of Coronavirus?

  • Symptoms of Coronavirus most frequently include fever, cough, shortness of breath and sore throat, but vomiting and diarrhoea may also be present (see for further symptom details).

What do I do if I think I may have Coronavirus?

  • If you have symptoms and may have been in contact with someone with Coronavirus, you should phone Healthline’s dedicated Covid-19 number 0800 358 5453 (+64 9 358 5453 from overseas) or contact your GP by phone.

Should I be wearing a mask?

  • The CDC and other world leading health organisations do not recommend wearing a mask either routinely or when traveling – unless you are sick, to reduce the risk of you transmitting the cause of your illness to others.

If I am potentially in contact with someone with Covid-19, can I get tested to avoid needing 14 days of isolation?

  • Current recommendations are that irrespective of a negative test for Covid-19, if there remains the potential of exposure, isolation for 14 days remains the requirement.