High Performance Sport New Zealand Athlete Monitoring System
The High Performance Sport New Zealand Athlete Monitoring System uses a cloud–based data management platform called Smartabase to collect, interpret and communicate information used to enhance your sport performance.
Within the Athlete Monitoring System (AMS) is our Electronic Health Records (EHR) used by your Performance Health team to manage your health data (i.e. medical, physiotherapy, nutrition and psychological).
Privacy
The AMS complies with all with relevant New Zealand legislation. Specifically, the legislation you need to know about regarding keeping data confidential include:
- Privacy Act 1993;
- Official Information Act 1982;
- Statistics Act 1975;
- Health Information Privacy Code 1994
Other legislative requirements may apply to specific types of data.
Following the safe data principles promoted by Stats NZ, HPSNZ follows the ‘five safes’ framework with your data:
- Safe people: only practitioners and researchers who can be trusted to use the data appropriately and follow procedures are granted access;
- Safe projects: all project have a high performance sport or statistical purpose in the interest of sport;
- Safe settings: security arrangements prevent unauthorized access to the data;
- Safe data: identifiers are removed before data is made available; and
- Safe output: the statistical results produced do not contain any results that disclose individually identifiable information.
Getting Started
Smartabase is a cloud-based platform you can access from your laptop or mobile devices.
As Smartabase handles your highly sensitive medical and personal data, it has strict security requirements. All devices running Smartabase must use the most recent versions of web browsers, mobile operating system and the mobile app. Smartabase will not work on older browsers and outdated apps.
Smartabase FAQ
What browser should I use?
Use Google Chrome or Mozilla Firefox to access Smartabase on your computer. Many other browsers are not supported due to security vulnerabilities.
Is there a mobile app?
Yes, there is. Search for the free Smartabase Athlete App in the Apple or Google Play store. Using the mobile app is easy, just enter the following:
Can I use my iPad or tablet?
Yes! You can use a browser or the Smartabase Athlete app appropriate for your device
How do I get my password?
To ensure your account security, you must request a password from Smartabase.
Browser
After you enter your username, the password screen has a password reset link.
Enter your username and email This is sent to the email on file for you at HPSNZ. This is probably the email you used to register for carding or one updated by Performance Health.
Once you request the reset, you will receive an email right away. Click on the link in the email and set your new password. It must be at least 10 characters in length, and have at least one number, one upper case letter and one lower case letter. Your password is case sensitive.
Select FORGOT PASSWORD at the bottom of the login screen.
On the RESET PASSWORD screen, enter the SITE URL (hpsnz.smartabase.com/ams) and your email. Your email is case sensitive and should be in all lowercase. That is important!
Mobile
Then select SEND RESET LINK. That will show up in your email quickly. Click on the link in the email and set your new password. It must be at least 10 characters in length, and have at least one number, one upper case letter and one lower case letter. Your password is case sensitive.
Return to the mobile login screen and enter the site URL, your username and your password. Follow the onscreen instructions for setting up a PIN number and facial recognition if supported by your mobile device.
Return to the login screen and enter your username, then your password on the next screen and you are in!
How do I reset my password?
See the section above on How do I get my password?
I never got my password reset
Add support@smartabase.com to your email contacts so Smartabase password message will not get blocked by firewalls, flagged as junk mail, or caught in spam filters.
Yikes! That’s not my preferred email
If your email is incorrect, please send smartabase@hpsnz.org.nz an email from that account or, if you can’t access that account, have your NSO contact HPSNZ with your new email.
Help! I can’t log in on my mobile device!
There are a few reasons you may not be able to log in. Here are the most common reasons the mobile app will not behave:
- To keep your data safe, Smartabase needs a secure connection. Older and free wifi networks may not be secure. Turn off wifi and enable cellular data for the app to check if this is the problem.
- Make sure you are using the Smartabase Athlete App, not the generic Smartabase App, Smartabase SmartSpeed App, Smartabase Kiosk App, etc.
- Make sure you entered the correct url https://hpsnz.smartabase.com/ams
- A common typo here is adding a blank space after the …/ams_. Don’t do that!
- Check your username and password are correct. Both are case sensitive
- Make sure your mobile device is running the most recent OS. If not, update your device and restart your device
- Make sure your Smartabase Athlete app is the most recent version. If not, update your app and restart your device.
- Lastly, go old school, uninstall the Smartabase app and then reinstall it. This way, you are running the most recent OS on a fresh install of the most recent Smartabase app version
